Technical Support FAQ's

INTERNET CONNECTION

• I can't connect to the server. What's wrong?
• I always get disconnected after a few minutes. Is there something wrong with my setup?
• I'm already with the Verifying username and password but it always prompt me to enter the password and the User Logon always pop-up.
• I'm attempting to connect but I always got this error "The modem is being used by another Dial-Up Networking connection or another program. Disconnect the other connection or close the program, and then try again."
• Why is it that when I connect, there's a message that there's no dialtone?

BROWSER

• Why is that I can connect, but whenever I tried to browse the web, it gives me an error "Unable to locate the server"?
• Why is that when I'm trying to visit a site the Content Advisor asks me for a password?

MAIL

• What is a POP3 and SMTP server?
• When I start to retrieve my e-mail, it comes to a pause then a message "Connection timed out".
• Is it possible to access web mail at an ispbonanza.com.ph address using a mail client such as Outlook Express?
• How do I set up Microsoft Outlook Express to use my additional e-mail IDs?
• How can I import my mailboxes from Outlook Express into Eudora?

CHAT

• What does an IRC client do? What is the purpose of a server?
• Do I have to give my real name?
• I tried to connect to a server and received a "Connection refused," "Connection timed out" or "Unknown host" message.
• I'm already connected with the chat server, but I can't join the channel. What's wrong?

OTHER INQUIRIES

• How can I get my free hours as stated in your promo?
• How is my Internet usage counted? Where can I check it?
• How can I purchase online? What information do they need? Is it secure to purchase online?