GCash | How to Activate | Useful Keywords | How to Use | FAQ's

How to Activate?

Before you can avail of Tri-Isys Easy Pay, YOU NEED TO ACTIVATE your G-CASH service.

• How do I activate my G-CASH service?

First, a Globe or Touch Mobile subscriber should register to be able to cash-out their G-Cash at authorized G-Cash outlets or send G-Cash to another Globe or Touch Mobile subscriber. A subscriber doesn’t have to register to receive G-Cash. However, he must register to be able to cash-out or send G-Cash to another subscriber.

To register, send REG (4-digit M-PIN)/(Mother's Maiden Name)/
(FirstName)/(LastName)/(Address)/Tel No. with area code to 2882

The subscriber will then receive an acknowledgement receipt of the successful registration.

Also, it is important that the subscriber registers his real name and details as the information will have to match his I.D.

• Are there any limits to the amount of transactions?

Minimum amount for person-to-person transfer is P1.00. However, minimum cash-out or cash-in transaction will depend on the outlet where you are cashing-in or cashing-out.

For Globe Business Centers, there is no minimum cash-in and cash-out amount. However, the fee for cash-in/cash-out transactions below P1,000 will be a flat P10.00 while for transactions P1,000 and above, the fee will be 1% of the amount being cashed-in/out (Ex. P10.00 for a P1,000.00 transaction). Maximum cash-in and cash-out at a Globe Business Center is P10,000.

Maximum amount for single cash-in, cash-out, or person-to-person transfer transaction is Php 10,000. A subscriber can accumulate only a maximum of Php 10,000 worth of G-cash in his wallet; thereafter he must cash-out or transfer G-cash to another person before he can accept more G-Cash. Maximum amount of cash-out or person-to-person transfer per subscriber per day, regardless of number of transactions, is Php 40,000.

How do I claim my G-CASH?

You may go to a Globe Business Center or you may go to any G-Cash outlet which is authorized to do Cash-out (Please see attached list, rates will depend on each partner).

A. For Business Center

1. Fill up a G-Cash service form (name, amount to be cashed-out and mobile number of subscriber).
2. Present required identification to the frontliner (please see attached list of valid ID’s).
3. Subscriber pays processing fee (For amounts below P1,000 there is a flat P10.00 fee. For amounts P1,000 and above, 1% of amount will be the fee, for ex. P10.00 for every P1,000.00 being cashed-out).
4. Frontliner will write down a unique transaction code on the service form.
5. The business center will send a text message to the subscriber requesting to deduct the G-Cash from their wallet. The subscriber simply has to reply with his MPIN to confirm.
6. Frontliner will then print an acknowledgement receipt for the cash-out and an official receipt for the transaction fee.
7. Subscriber receives the cash. Note: Maximum cash-out is Php 10,000 (which is also maximum amount that a regular subscriber’s G-Cash wallet can hold at any given time).

• B. For authorized G-CASH Outlet

1. Fill up a service form (ex. name, amount to be cashed-out and mobile number of subscriber).
2. Subscriber presents required identification to the frontliner.
3. Subscriber pays processing fee (this will depend on each outlet). He can either pay it in cash or include it in the G-Cash amount that will be sent to the outlet’s mobile phone no.
4. Frontliner will show outlet’s authorized mobile number to subscriber.
5. Subscriber sends the following message: and send to 2882+<10 digit mobile number of authorized outlet>
6. Subscriber receives the cash from authorized outlet. Note: minimum and maximum cash-out depends on each outlet.

• How do I send G-CASH to a Globe or Touch Mobile subscriber?

Just send the following message: (amount to be sent) (M-PIN) (70 character message) and send to 2882+(10 digit mobile number of recipient. 70 character message is optional

• How do I load G-Cash into my phone?

Just go to any Authorized G-Cash outlet which accepts Cash-in transactions. Show required identification to frontliner. Give the frontliner the cash plus the processing fee and the outlet will send the G-Cash to your mobile phone number directly.

• What if I lose my phone? Can I still claim my G-Cash?

You must report the loss of your phone promptly to Customer Service. You can still claim your G-Cash provided it has not yet been claimed at the time the loss is reported. In reporting the loss, please specify that you have a G-Cash wallet and that you want it blocked. Once properly reported, Globe will block access to the G-Cash wallet. You may then go to any Globe Business Center or Globelines Payment and Service Center (please see list of Globe Business Centers Globelines Payment Centers) and present a valid ID (please see list of Valid ID’s) in order to unblock the access and claim your G-Cash. The frontliner will validate your identification. If you can successfully answer all validation questions, you may cash-out your G-Cash wallet balance or transfer the balance to a new Prepaid SIM.

• What if I send G-Cash to an expired number? Can my beneficiary get the amount? Can I get back the amount?

Please ensure first that the recipient of your G-Cash is an active number, and please advise your beneficiary to claim the G-Cash promptly. If the number you sent G-Cash to is expired, your beneficiary will have go to a Globe Business Center or Globelines Payment and Service Center so he can claim the remittance. You cannot claim back the amount from the cash-in outlet.

• Local non-subcribers

1. How do I send G-Cash to a Globe or Touch Mobile subscriber? Can I send to a non-Globe or Touch Mobile subscriber?

G-Cash can only be received by Globe Handyphone and Touch Mobile subscribers.

a. Just go to any Globe Business Center or Authorized G-Cash Outlet who accepts Cash-in transactions.

b. Fill up a G-Cash Service Form which will require you to give your full name, address and telephone number, your beneficiary’s name, address, telephone number and mobile phone number as well as the amount that you would like to send. Please make sure to present a Valid I.D.

c. Pay the Cash-in fee to the frontliner.

d. Frontliner will send the G-Cash to your beneficiary and give you an acknowledgement receipt for the transfer and an O.R. for the processing fee.

1. What if the G-Cash is sent to an expired number? Can my beneficiary get the amount? Can I get back the amount?

Please ensure first that the recipient of your G-Cash is an active number, and please advise your beneficiary to claim the G-Cash promptly. If the number you sent G-Cash to is expired, your beneficiary will have to go a Globe Business Center or Globelines Payment and Service Cetner to claim the remittance. You cannot claim back the amount from the cash-in outlet.

• For Authorized Outlet/ Dealers/ Distributors

1. How do I become an authorized G-Cash Outlet?

If you are interested to become a G-Cash Outlet, (for Business Center) please call 739-2882 and give your contact details, (for Customer Service), please give us your contact details. A G-Cash business manager will contact you. Existing Autoload Max and Autoload Advantage dealers can also get in touch with their account managers

1. Are the forms required for Cash-in and Cash-out transactions?

Yes, forms are required for both Cash-in and Cash-out transactions to comply with the Anti-Money Laundering Act of the Phiippines which requires all outlets to know their customer.

1. What if I send G-Cash to an expired number? Can my customer get back the amount?

Please ensure first that the recipient of the G-Cash is an active number, and please advise your customer to make sure that his beneficiary claims the G-Cash promptly. If the number your customer sent G-Cash to is expired, his beneficiary will have to go to a Globe Business Center or Globelines Payment and Service Center to claim the remittance. Your customer cannot claim back the amount from your outlet.